Refund Policy

1. Your first subscription payment

If Himiko isn't right for you, ask within 14 days of your first payment for a paid plan and we will refund it in full. You don't need to give a reason.

2. Renewals and upgrades

Within 14 days of a monthly renewal or an upgrade, you can ask for a refund of that payment. We refund the share of that month's mana you haven't used (in full if you haven't used any), and your plan ends when the refund is made.

3. Mana top-ups

Within 14 days of buying extra mana, you can ask for a refund of the part you haven't used.

4. How to ask

Email support@himiko.ai from the email address on your account, or reply to your Paddle receipt. Paddle, our reseller and the Merchant of Record for our orders, processes refunds to the payment method you used. They usually arrive within 5 to 10 business days, depending on your bank.

Cancelling a plan stops future renewals, and you keep access until the end of the month you have paid for. If you want a refund as well, ask for it as above.

5. When we may refuse

We may refuse a refund if the account broke our acceptable use rules, or if refunds are being requested repeatedly in a way that looks like abuse. This doesn't affect refunds you are entitled to by law.

6. Your legal rights

This policy adds to, and doesn't replace, any right to cancel or get a refund that you have under the laws of the country where you live. If Himiko has a fault we can't fix, or we end a paid plan, we will refund the unused part of what you have paid.

7. Contact

Himiko Pte. Ltd. (UEN 202645549G). Email: support@himiko.ai.